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Report a Problem
Report a Problem
Name
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Name
First
First
Last
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URL where problem can be seen
tip: cut/paste the address from your browser
When Does this Problem Happen?
always
as the result of doing a specific action
sporadic, no obvious pattern
Tell me a little about what's going on. . .
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When did you first notice this problem? Did anything on your site around the same time?
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example: I logged into WordPress admin and noticed a plugin needed updating. I ran the update, seemed to go okay, but then I noticed. . .
Things to Try - Have You Done These Diagnostics?
clear your browser cache
use an Anonymous or Private Browsing window (Google this if you don't know what it means)
try on your home wifi and on another separate network (home/work/coffee shop/etc.)
check another computer/device to see if the problem exists there too
turn it off, then back on again (just kidding, don't try this)
Did you notice anything when you tried the above diagnostics?
example: if you see different behaviors on different devices, describing the differences can really simplify troubleshooting.
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